New York Work-at-Home Call Center Jobs

New York Work-at-Home Call Center JobsNew York Work-at-Home Call Center JobsIf you live in New York you will need to concentrate your search to those that hire in the Empire State. Very few work at home call center companies hire in all states. Some states have a lot, while others have few call center companies. This list is by no means definitive, but these call center companies hire for work at home jobs in New York. Call Center Companies Accolade Support Call Center ServicesThe company uses independent contractor agents in tech untersttzung and customer tafelgeschirr jobs. Payment is on a per-minute fundament and it is capped at $10/hour, but there is no minimum rate of pay. Amazon.comThe online retail giant only hires in the select state but New York is one of them. Search work from home in Amazons job database for full- and part-time employment positions. Jobs pay $10-12/hour. American ExpressThis financial services company employs home-based call center agents with experience i n reservation systems for its corporate travel division. Bilingual agents needed. Apple At-Home AdvisorsApple At-Home is a work-at-home call center program from Apple that hires both college students and non-students for full- and part-time positions. It is part of the companys AppleCare support department. Use the keyword home in the companys job database. Recruits from Albany. .Apple provides a computer and phone. AsurionCall center for device replacement insurance (formerly NEW Corp) hires home-based employees in New York. Its agents are full- and part-time. Denihan Hospitality GroupNew York City-based hotel management and development company whose brands include The James and Affinia Hotels employs work from home reservation agents.Must train in NYC office before working from home. LiveOpsThe company hires independent contractor agents, including licensed insurance agents, for a variety of call center jobs for its clients including outbound sales, bilingual customer service (Spa nish and French) and financial services. Agents are paid at a rate that is based on minutes of talk time plus sales incentives in some cases. Agents must become certified to work for individual clients. This certification is not paid. Background check at the expense of the agent is required. Sitel WorkHomeHome-based employees take customer service calls, providing service in billing, orders, installation scheduling or technical support. All positions involve some sales. Bilingual agents with fluency in English, French, German, Italian, Korean, Mandarin, Portuguese and Spanish. More Bilingual Call Center Jobs Support.comThe company provides remote technical support to clients, via home-based tech supportchatandcall center agents. Its remote services technicians answer inbound calls and its solutions center supervisors support and supervise the remote services technicians. TeleTechHomeGlobal business process outsourcing (BPO) company employs full- and part-time associates to work from home as call agents and other fields. Bilingual call center agents needed. Benefits include paid training, 401k. Pay is $9-10/hour. Ver-A-FastWork at home call center agents uses a predictive dialer system to make verification calls for the companys clients, which are primarily from the newspaper industry. Independent contractors only. Working SolutionsThe company hires independent contractors to work on a project basis in home call centers, as travel consultants, and on data entry, There may be more companies on this list of call center companies that hire agents from New York. Know of another home call center company operating in New York?

The Pros and Cons of Timesheets in Advertising

The Pros and Cons of Timesheets in AdvertisingThe Pros and Cons of Timesheets in AdvertisingMany industries rely on timesheets to monitor employee productivity and calculate earnings and benefits. Some use a clocking in system with official timecards, and others rely on a time management system that records intricate details about the way the time welches spent each day. The latter is the one used by advertising, marketing, and design agencies around the world. The data input on these timesheets, usually by the staff in the creative department, logs the hours that have been spent on every part of the project. That doesnt just mean the creation of the campaign, but the initial briefing, the client presentation, and even the time spent at the shoots and production studios. Only by getting a clear picture of the way the time has been spent can an agency effectively handle the workload, the client billing arrangement, and the way the time is allocated between teams. The Timesheet in a Nutshell In the early days of advertising, like so many tasks of that era, time was recorded manually on paper with pens and pencils (and a lot of erasing). These days, time is entered into the computer or a tablet using a sophisticated piece of software that can pull reports of all varieties. Most shops have a very similar template that includes The job numberTheclientThe task at handAny and all assigned staffThe date and number of hours workedThe price per hourOvertime When starting a project for a client, the account manager or traffic manager will open a job number and begin to track hours. These will usually match the proposal or bid given to the client, and will be broken down into hours spent primarily in research, planning and strategy, creative development, production and project administration. If all goes to plan, the actual hours spent on the project will correlate nicely with the estimate, but that usually isnt the case. Creative development often eats up more time t han any other part of the process, due to a change in direction, client feedback, or the inability to crack the brief. It can become a point of contention with the client because they dont want to be spending a lot of extra money on creative time because the creative department is having trouble identifying a solution. However, the timesheet must be filled in correctly to track that time and show the client how the money was spent, and how the agency operated. Its a good way to see if some projects are too labor-intensive to turn a profit, or if others are so lucrative as to merit investment in that client for further work. And in a nutshell, thats the role of the timesheet. Pros Heres why timesheets are the lifeblood of any agency Money Timesheets show an agency (even in-house) how many hours were recorded for each part of every campaign. Its easy then to see if the clients retainer is worth it, or if its time to put the client on a project-by-project basis. With an in-house a gency, that time may not directly lead to billings, but it does show management how effectively they are utilizing the creative departments time. If it is discovered, they are spending 90% of their time on just one aspect of the business, that can create some red flags. Transparency If timesheets are done correctly, its easy to see where things are working smoothly, and where bottlenecks or inefficiencies are creeping in. Why is one copywriter spending half the time on one client than another is? And if more creatives are needed, a quick look at the timesheet will see if the department is overworked.Commitment and Accountability Most clients expect a certain amount of hours to be spent on a project. If they dont believe the right amount of effort was put into a job, the timesheets can provide the data to say otherwise. Its also a way to show some clients just how much value theyre getting from the agency. Analysis Past performance is often a good indicator of the future. If a client is sucking the life out of the agency and making it hell on everyone, the data from timesheets can show if its worth keeping that client around, or if its time to let them go. On the other side of the equation, it can show an agency the profitability of some clients, which require minimal creative work and effort, but a maximum return on the investment. Cons With all those positiv points, whats the problem? Well, there is a reason the timesheets are universally loathed by almost everyone except the number crunchers of the agency Time Many people in agencies, especially in creative departments, do not want to dedicate any of their time to administration. As a creative, it can be detrimental to break away from a great creative brainstorm to fill in hours. Many account managers have the same problems. Its ironic, but time for timesheets is rarely allocated.Errors This goes directly to the first point. Many creatives will leave the timesheets until the last minute before the end of month billing report. And that means that the accuracy of a timesheet goes from fairly good to appalling. Its hard to remember how many minutes you spent on one job two weeks ago, so its often a piece of guesswork. If the timesheets are all guessed, it makes them almost useless. Poor Focus Time isnot a great indicator of excellent advertising.One shop could spend 40 hours and not produce anything of note another could work 10 and produce a masterpiece. Timesheets do not record the quality of thinking just the time spent doing it. The Future Timesheets are here to stay, and they must be done manually. Automated time tracking doesnt work, because it requires manual starting and stopping. If you forget to start the clock, you lose hours. Forget to stop it, and some poor client is being billed for hours of work that were spent on another project. That, in turn, could lead to problems (and even lawsuits) with overbilling, and the loss of a valuable client. The only way to guarantee good time tracking is to insist everyone in the agency updates timesheets at least twice a day, once before lunch and then again before going home. If this is done, the timesheets will be accurate and helpful. And if its not being done, agencies should getcreative with motivation.Find a way to incentive the time tracking process. Give those employees who keep a meticulous record of their time a weekly bonus, or a few hours off on Fridays. It may seem like a waste of time and money, but accurate timesheets can be worth far more to the agency than a few hundred bucks here or there each week.

Best interview questions to ask potential employers

Best interview questions to ask potential employersBest interview questions to ask potential employersPicture this The job interview is (almost) over.Youve answered all their questions.Youve jumped through all their hoops.Youve taken all their tests, assessments and personality profiles.Meanwhile, your brain hurts from over thinking. Your butt is numb from over sitting. And by now, youve managed to sweat right through that crisp, new white shirt you bought just for today.Just hire me already You think.Not so fast. Theres leise one thing left to doWalk out of that interview in a blaze of gloryToday Im going to teach you a job-hunting strategy that will instantly make you more approachable hireable employable promotable buyable bookable unforgettable and, most importantly, call-back-able.And all of it hinges on your ability to respond effectively to one of the most common (yet one of the most under leveraged) interview questionsSo, do you have any questions for me?Prospective employers almost always ask this one especially at the end of the interview. And most job-hunting books, interviewing resources and career coaches will advise you to respond with intelligent, creative questions such asWhy is this position vacant?Do you promote from within?Do you have a formal training program?What are the future goals of the company?How will I know that I have met your goals?Why did you choose to work for this company?How would you describe your companys culture?How will my performance be evaluated, and how often?What is the average work week of the person who will fill this job?Will I be hearing from you or should I contact you?Those are great questions to ask in an interview. Theyre smart, focused and goal-oriented.Theres only one problem Everybody else asks them, too.And that instantly eliminates the probability of standing out.Heres the realityThe less boring and normal you are and the more rules to which you are the exception the more hireable you will become.So, try this Next time your interviewer asks, So, do you have any questions for me? I triple-dog-dare you to answer with one of the following responsesDo you see any gaps in my qualifications that I need to fill?Are there any reasons Im elend fully qualified for this position?Is there anything Ive said today that might hurt my chances of being hired here?Now that youve had a chance to meet and interview me, what reservations would you have in putting me in this position?What have I accidentally said or done during todays interview thats inconsistent with your perfect candidate for this job?Heres why this strategy worksYou put the interviewer on the spot. After all, youre not the only one being interviewed here. So, turning the tables in this manner helps you maintain power because contrary to popular conditioning the listener controls.You prove counterintuitive thinking. I dont care if youre applying to work the night clean up shift at Reggies Roadkill Cafe employers love people who thi nk this way. Not just someone who is unexpected but someone who actually thinks unexpectedly.You demonstrate openness to feedback. My great friend, Joe Rotskoff, HR manager at Crescent Plumbing Supply in St. Louis, was the person who first educated me on this interview approach. The secret is twofold, Rotskoff said. First, you display openness to how others experience you. Second, you show a dedication to improving self-awareness. And thats exactly the type of employee companies seek to hire in this tough economy.You exhibit dedication to personal improvement. Which makes you an employee who adds value to the net worth of her human capital and, therefore, the net worth of the companys assets every day. Wow.You close the sale. Job interviews are sales calls. Period. Youre selling the company on you, your skills and your long-term potential as a valued asset to the team. So, when you ask closer questions like these, youre essentially asking for the sale. And youre doing so in a pro fessional, tactful, confident manner. How could they not say yes to you?Now, heres the worst thing that could happenLets say you ask one of these questions. And lets say the prospective employer (unfortunately) responds with an answer that indicates youve done something wrong. Or missed the mark. Or come up short in regards to the position.Fantastic Youve just received specific feedback that you can leverage to add value to yourself and become more hireable in the future.So, if this is the case for you, heres my suggestion Physically write down his response to your questions, right then and there. This demonstrates active listening and further reinforces your openness to feedback.Then, when you write your thank-you note to the interviewer later that evening, be sure to1. Thank him again for the helpful feedback on your performance2. Explain what your commitment plan is for remedying that inadequacy in the future. Hey, he might even change his mind after thatBut heres the best thing that could happenPicture this The interviewers jaw hits the floor, his pen falls to the ground, and he stares at you like you just told him that his company was going to be featured on the front page of The Wall Street Journal.Then, once he mops up the puddle of drool on your job application, he racks his brain trying to come up with an answer to your powerful question.But he cant find one.Because there isnt one.Because you, my unemployed friend, are pretty amazing.And you deserve this job a hundred times more than every other candidate who walked in the door befThats what happens when you stick yourself out there. Thats what happens when youre approachable.You walk out of that job interview in a blaze of glory.And then, come Monday morning, you walk back into that same building. But this time, youre not there for an interview youre there to see how spectacular the view is from your new office.

How to Handle Someone Who Insists on Going Over Your Head- The Muse

How to Handle Someone Who Insists on Going Over Your Head- The MuseHow to Handle Someone Who Insists on Going Over Your HeadIm by no means a shrinking violet. But I have, on multiple occasions in my career, come up against people who treat me like Im not important enough to work with them. And despite the fact that I usually feel pretty confident, this experience often leaves me a bit stunned.You know the people Im talking about, because youve probably come across them too. Theyre the ones who CC your boss on every email, who talk over you when you work one-on-one, or who dismiss your ideas before you even have a chance to get them out.Well, the good thing about handling these snobs (no wait, bullies no wait, difficult clients or co-workers) is that learning to work with them provides you with invaluable skills. For example, what to do the next time someone insists on escalating a conversation to your manager. Heres my three-step plan to dealing with someone like this.Step 1 Be Cryst al Clear on Your ResponsibilitiesIts very disempowering when someone tells you dont have the authority to work with him. I imagine that the only thing worse would be to find out later that he was right.If someone comes at you like she really ought to be speaking with your boss, its important that youre 100% certain that youre not, in fact, over-stepping. For example, I once had a role where part of my job was coalition-building. Before having coffee with a notoriously difficult member of the community, I sat down with my executive director and worked through the key points he wanted me to get across. During my meeting that afternoon, when I said that we shared certain goals, this part pushed back that I couldnt possibly speak on behalf of the organization. Because of my earlier discussion, I confidently stood my ground and cited the recent conversation with my teamberaterin as proof that I was indeed empowered to deliver this message.Step 2 Stand Up for YourselfIts upsetting to feel like someone else is saying that youre not worth his time. The lovely person I mentioned above also commented that it was inappropriate for me to reach out to her as there was someone at my level working beneath her in her organization.However, your boss hired you and gave you this project for a reason He knows you can do it Also, hed much rather his employees be allowed to do their jobs, rather than receive an extra 100 emails a day just because people want someone more powerful involved. So, be encouraged by your supervisors faith in you. And while you might feel offended, try to avoid being contentious when you push back. In other words, Actually, thats what they pay me for isnt going to help you build any bridges. You can get the same message across in kinder language such as, Actually, Jason asked me to run point on this project due to my experience in organizing community events and my track record in fundraising. Step 3 Be a TattletaleYes, you read that correctly. Ideally, w hen youre doing exactly what youre supposed to and you alert the other party to that fact, everyone proceeds to play nicely and get their work done.But thats not always how it works. Some people will keep disrespecting you, because in their world, its opposite day, and being rude to you will prove youre not up to the task- resulting in an automatic in with your supervisor.I appreciate that your first instinct is to handle this yourself, but if thats simply not working, you need to alert your boss. If its someone in-house, your boss will probably want to talk him or her through an organizational chart and lead a discussion on what does and doesnt need to be elevated. If its an external stakeholder, your boss may have a variety of ways she can smooth things over. She can chime in that shed love to take over, but as she is terribly busy, she wont be able to get to this persons urgent requests for several weeks. She can say that youve only said the most wonderful things about this other person and shes so glad to hear that things are moving along as swimmingly as she had hoped. Or, she can say that shed love to help, but as you are the expert, shell be consulting with you prior to each and every conversation because yours is the most valuable feedback of all.If your supervisor needed to handle a VIP project personally, he would. And if he gave it to you, its because he thinks youre the best person for the job. So, dont let someone elses poor attitude bring you down. Stay focused on doing the great job youre known for.Photo of frustrated man courtesy of Shutterstock.

Apps that make splitting the check so much easier

Apps that make splitting the check so much easierApps that make splitting the check so much easierOne thing that I hear about a lot from clients (and have experienced myself) is how difficult it can be to stay on budget when they go out to eat with friends. Obviously, its much easier to split a check evenly, rather than calculating how much each part owes. However, many people are ordering less food or less expensive food in order to be social while sticking to their budget. Luckily, there are lots of apps out there that can make dining out, traveling, and living with other people much less complicated, financially. Here are some of my favoritesSplitwiseI had heard a lot aboutSplitwisefrom clients who use it with romantic parteners or roommates, but I hadnt used it myself until this past March. I was up in Vermont for my friend Ninas bachelorette party and we were all perusing a cute wine and cheese shop. One of the other women suggested that she just pay for all of the wine and chee se (which added up to over $200) and then we could pay her back through Splitwise. Basically, you can create a group or event in the app and invite people to be part of it. Every individual can input how much theyve spent and decide who owes them what. It was amazing how easy it made the bachelorette weekend. No one had to worry who was spending how much on what, because we were all able to settle up at the end.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreSettleUpSpeaking of settling up,SettleUpis another app thats a lot like Splitwise. All of the expenses are uploaded and synced so that every person in the group can see them. By the end of the event or trip, everyones expenses are uploaded and you can see who owes who to whom.PlatesPlatesis actually a subsidiary of Splitwise, and its another app that I hadnt heard of until recently. A big group of friends went out for brunch for a birthday celebration and we all ordered differently priced dishes. Instead of flipping over the receipt and writing who owed what on the back, we decided to use the Plates app, which one person had on their phone. You can split it between up to 10 people, and even assign seats to them on the app, which makes it easier to remember who ordered what. The best part of the app is that it assigns tax and tip based on how much the person actually paid for their order.TabTabis specifically an app that helps you split the check at a restaurant. You simply upload a photo of the receipt and assign specific orders to each person. This app also calculates the tax and tip for everyone, which makes that math much easier.VenmoVenmois a popular cash sharing app, not an app that splits your check or other expenses. But its a really easy way to pay someone back for something Plus, it often connects to the apps listed above and is the way you actually make the payment in the end.The next time youre going out t o dinner or on a trip with friends make sure you have at least one of these apps on your phone. Itll make things much less complicatedThis article originally appeared on Maggie Germano.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people

The Secret Truth About Sales Resume Objectives Exposed

The Secret Truth About abverkauf Resume Objectives Exposed The Rise of Sales Resume Objectives Review all the current systems you understand about, and study new developments in the business. Setting individual wertzuwachs objectives is important to attain individual targets and at precisely the same time achieving the overall aims of the organization. Hence your resume should demonstrate that youve got leadership and organizational skills to have any challenges. For instance, it might state some of your previous accomplishments, then move on to the types of accomplishments you want to achieve in the future (ideally, accomplishments you need to achieve for the organization youre applying to work for). Why Almost Everything Youve Learned About Sales Resume Objectives Is Wrong Your objective isnt just about the kind of abverkauf position youre searching for, its also about what you could do for the business that hires you. wertzuwachs objectives are based on the particular res ponsibilities of workers in addition to the overall aims of the organization or company. They are different goals for a companys employees. An effective performance objective is important for every single corporation. If youre interested in employed as a sales manager, you may as well take a look at the Sample Sales Manager Resumes for your next resume update. Sales position where my abilities and experience can effectively be utilized to raise sales revenue. Offering a skilled and positive strategy, strong sales acumen, superb customer service skills and a passion for your merchandise. Make sure that your keywords are related to your precise application. A top quality sample marketing resume will contain a lot of the key phrases and phrases employers are interested in, a couple times throughout their application. If youre looking for different performance objective forms, then youre on the perfect page. Our performance objective forms will supply you with the information a nd the templates to aid you with what you will need. Sales Resume Objectives Secrets That No One Else Knows About Position Overview A sales representative is generally the very first person who you meet when you enter in a shop. Then youll determine which one is most effective for you as a way to create one for your own resume. There are typical competencies that all sales associates should possess to be able to successfully execute the job. In order to make an engaging sales associate resume objective, it is very important to communicate your abilities and experience. The Start of Sales Resume Objectives A resume objective can explain why youre qualified for the job, even should you not own a lot of related experience. As someone in the retail industry, you may not be sure whether to include things like a resume objective. Finally, stating an objective is optional, but it might help convince employers that you understand what you want and know the business. Your objectiv e needs to be well-stated to be able to show employers that youre an effective communicator and enthusiastic about working with their company. Getting aware that each and every retail position plays a crucial part in the success of a company can go a very long way toward impressing management, so if youre a fantastic team player with a friendly personality customers love, be certain to incorporate this data in the objective. Another reason it is far better to be more specific than general is that if you own a track record at a senior level and are interested in finding a role, a recruiter sees it as a given that you may deliver. Just make sure you tailor your objective to the particular sales job youre applying for. With this much job at hand, if a sales worker knows how to control their time, they are going to have very effective productivity. Our Generic Resume Objectives may also be helpful to you. Resumes ought to be targeted effectively at the particular kind of marketing job applied for. Objectives ought to be checked for spelling and proofread by a specialist. When writing your resume objective, you always need to have the aim of answering this question. This kind of statement makes most resume writers cringe for a couple explanations. You ought to have five objective statements. The mission statement also comprises the normal requirements for such an occupation or career field. It is often as easy as stating your preferred job title, or it may show where youre, and where you aspire to go in your career. Although it is an entry-level job, its still true that you should make sure you set your best in everything that you do, starting with the resume that you pass. Use this space to highlight why youre a professional candidate. Bellow, youll discover a sample resume and likewise some advice for your job interview. Bear in mind, your target is to catch the hiring managers eye and stick out from the remainder of the paper in that pile. The objective sentence for your resume should communicate the sort of job youre trying to get. Instead were likely to concentrate on your objective. Resume objectives can be a little controversial.

Why Focusing On Diversity and Inclusion Is Your Best Move

Why Focusing On Diversity and Inclusion Is Your Best MoveA successful recruitment process requires a focus on a number of different factors. Youll want to employ the proper technology in order to ensure your interviews run smoothly, while also ensuring that youve written a job description that will attract the right kind of candidates. However, a conscientious hiring manager will also put an emphasis on diversity and inclusion in order to create a gruppe that yields positive, innovative energy, while serving its customer base effectively.A Gallup study, that was published in the Journal of Leadership Organizational Studies, recently took a look at manager-employee race differences. They found that study respondents intentions to remain at their current position were the highest when the employee and managers were of different races and were working in an engaging workplace. In fact, the figures were even higher than when managers and employees were of the saatkorn race working in th e same situation.Additionally, a new report fromCatalyst shows that increasing levels of female employment could boost a businesss Gross Domestic Product by 5 percent in the United States.Its clear that building diversity and inclusion in the office offers businesses a number of perks. Beyond just job satisfaction and increased economic opportunity, developing a team of employees from different walks of life and with different perspectives on the world enables the brand to innovate on a larger scale. Lets discuss the reasons diversity and inclusion should be a focus in your hiring processInnovative processes guide successWhen you have designers who see the world in a very similar way, for example, its easy to end up with product lines that eventually grow stale. After all, these people have the same world-view and probably have similar influences. They cant help but design based on this one narrow perspective.Additionally, if youre working in a customer service role and are tasked w ith troubleshooting for clients, your team is going to find it mora challenging to attack the problem effectively when everyone is approaching the dilemma from the same mindset. Thats why having employees from a diverse range of ethnicities and beliefs enables you to serve your clients more effectively. Unfortunately, even a well-intentioned hiring manager can end up creating a cookie-cutter environment and not understand the importance of diversity in your office. At times this is due to personal biases that they arent even fully aware they possess. Are you a well-intentioned hiring manager creating a cookie-cutter environment?Click To TweetIn other instances the homogenization of a workplace happens because those tasked with hiring didnt try hard enough to target a diverse candidate pool, so they ended up getting the same type of applicant over and over for the open position. Instead of reaching out to different professional organizations and making them aware of the open position , they posted in the same forums or used the same hiring methods they had always relied on, thus providing them with the same kinds of job seekers they typically get when theyve had open positions in the past.Society demands inclusionMajor, popular companies have found themselves in hot water over diversity issues lately.Twitter, for example, recently came under fire when Leslie Miley, the only black engineer in a leadership position, announced he left the company after concerns about diversity and inclusion. Twitters only black engineer left due to a concern with diversity efforts. hr hiringClick To TweetMiley wrote a post explaining that he asked a question about increasing diversity during an engineering leadership meeting. The brands Senior VP of Engineering replied by saying, diversity is important, but we wont lower the bar.Miley went on to have a one-on-one meeting with this executive and found that the individual drastically disagreed with his own take about how to track eth nicities of job applicants. This led Miley to question how the executive could, as Miley writes, see himself as a technology visionary and be so unaware of this blind spot in his understanding of diversity. While Twitter may be an impressive brand in the technology space, its clear that this is still a concern businesses across all industries need to confront head-on.While there are plenty of factors to consider as you move through the hiring process, such as the speed with which you conduct interviews, the kinds of technology you want to incorporate into your process, and how thoroughly your job description is crafted, its essential not to lose sight of the importance of diversity and inclusion as youre hiring. Adding a broad range of job candidates from differing races, sexual orientation, and backgrounds allows for a collaborative and dynamic working environment.What are you doing to enhance inclusion and diversity efforts at your company?